Pro Shop Operators

A pro shop with 200 SKUs in stock cannot compete on catalog depth with an e-commerce site carrying 3,000. But if the in-store POS exposes the full marketplace catalog, the shop becomes the gateway to every product its members might want, while keeping the relationship and the sale local.

Members get expert advice plus full selection. The shop earns the margin on every sale it originates, even items it never holds in stock.

Without this integration, members increasingly bypass the shop, researching online and ordering directly from distributors at the cost of the advisory relationship that drives long-term loyalty.

The POS terminal queries marketplace inventory in real time and lets staff add any SKU to a transaction. In-stock items pull from the shop; out-of-stock items ship from the nearest fulfilment warehouse, with the shop earning a commission on the sale.

The POS integrates with Stripe Terminal for card payments and federation member discounts apply automatically.

Click-and-collect is the most powerful tool a pro shop has for staying central in the buyer journey. When a member orders online and picks up at the shop, the shop earns a commission, gets a face-to-face moment for upsell and brings the member into the boulodrome where attachment purchases and conversation happen naturally.

It also avoids shipping cost, which improves the value proposition for members in walking distance. Without integrated click-and-collect, online orders bypass the shop entirely, draining the foot traffic that sustains community life around the boulodrome.

Marketplace checkout offers click-and-collect at any participating pro shop within range, with the buyer's preferred shop pre-selected from prior pickups. Orders queue in the shop's POS system, with staff notified on arrival.

Members receive a pickup code and the shop confirms collection with a single tap. Commission settles weekly through Stripe Connect.

Pickup analytics show visit-to-additional-purchase conversion and average attach value per pickup.

Pro-shop expertise is the most defensible asset against pure e-commerce. A staff member who can quickly see a member's licence category, playing style, prior purchases and preferred boule weight gives advice that no algorithm can match.

Member profiles surface this context to the staff at the counter, enabling consultative selling that converts higher and builds long-term relationships. Without it, staff rely on memory or generic recommendations, missing the opportunities for relevant upgrades, accessory additions and replacement-cycle conversations that drive lifetime value in a tight community.

POS staff console surfaces the member's profile when they scan their licence card or QR code, exposing licence category, play style, ranking, last purchase and last service interaction. The recommendation engine suggests next-best products based on profile, prior purchases and replacement-cycle expectations.

Notes from previous interactions persist across visits, enabling continuity even when staff change and supporting consistent advisory quality.